Crisis Management and Beyond – Why European C-Suite Must Improve Technology Decision Paths
The 2020 crisis is forcing a frantic reshape of internal and external processes. 360 Degree Customer Management, automation of production plants, employee well-being analysis through machine learning – business use cases are taking center stage in the C-Suite. The decision-making process on transformational technologies has never been more important – yet it has never been as fragmented.
Continuing our look at the impact of the Coronavirus (COVID-19) pandemic on technology; IDC's Oru Mohiuddin and Melissa Fremeijer sit down with Miles to look at the Enterprise Communications market, which has been positively impacted by the pandemic, and whether this growth could be sustained going forward.