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CIOs must reinvent IT top to bottom, create new digital platforms with agile connectivity and modernise legacy systems or risk professional extinction.
In a multiplied innovation economy built on emerging technologies, CIOs must reinvent the IT organisation to enable their enterprise to take advantage of the most powerful wave of the digital transformation. They must also reinvent customer, employee and partner experiences to strengthen trust and resilience, while learning to live with and manage risks posed by AI and machine learning (ML) by reinventing IT governance. Moreover, they need to reinvent IT leadership by orchestrating armies of bots and automated processes in addition to leading people. CIOs are reinventing IT through IT transformation (ITX).
Most organisations are stuck in a digital deadlock
IDC has the expertise in DX
Don't get left behind as industry transforms into digital-native enterprises. IDC provides the guidance to lead your organisation to a successful digital transformation. Technology is the underpinning of DX.
Learn about everything, from road maps to the new KPIs that will measure success for the future business, as industry increasingly depends on digital products, services and channels.
IDC Sourcing Advisory Services
IDC offers the world's leading price benchmarking service with over 20 analysts helping IT buyers drive savings and efficiency in IT investments and partnerships. IDC Sourcing Advisory Services' tools have driven measurable savings within global sourcing and procurement organisations.
By 2022, task-level intelligent apps that augment human efforts will account for 30% of the enterprise apps market.
IDC defines cognitive/artificial Intelligence systems as a set of technologies that use deep natural language processing and understanding to answer questions and provide recommendations and direction.
IDC’s coverage of cognitive/AI systems examines:
By 2019, 20% of all new enterprise IT mobile applications will include an AR feature set.
IDC defines augmented reality (AR) as purpose-built devices, worn on the head and over the eyes, which enables wearers to see their surroundings while being served data or feedback. The device may overlay digital objects in the real world or simply generate actionable feedback in the form of a heads-up display (HUD).
IDC defines virtual reality (VR) as purpose-built devices, worn on the head and over the eyes, which completely obscures the wearer's vision of the outside world, creating an all-inclusive virtual reality.
IDC is analysing and forecasting the future of augmented and virtual reality hardware via:
IDC believes blockchain implementation in Europe has unique features, so it identifies six patterns of adoption and summarises the six key factors that result in a differentiated pattern for implementation of those technologies in the region.
Blockchain start-up hubs in Europe pack quite a punch when it comes to attracting money and talent. Big cities in Europe are home to some of the most active blockchain developer communities in the world and European companies play a leading role in the start-up and scale-up ecosystem, due to less dependence on large US-based venture capital funds.
Blockchain adoption in Europe will first be shaped by (and eventually reshaped by) data privacy regulation. There are still barriers to data management inside blockchain applications under the GDPR framework: on one hand, all data stored in blockchains is personal data and falls under GDPR, even if encrypted or hashed. This means that users can always leverage the "right to be forgotten". On the other hand, it's not always possible to do that. The challenge is to enable blockchain software to leverage the identity management features to guarantee private data control to users.
Blockchain spending in Europe started slowly but is now growing faster than anywhere else. Despite the sluggish start, due to the concentration of activity among large spenders, IDC predicts an acceleration in 2019 as enterprises move to production, a wave of local start-ups drive marketing and sales activities on the back of greater funding, and initiatives trickle down to midmarket customers.
By 2020, new cloud pricing models will service specific analytics workloads, contributing to a fivefold increase in spending on cloud versus on-premise analytics.
Big Data and analytics is increasingly a game of inches — a bit more investment and differentiation will yield massive paybacks. IDC research shows that cognitive systems will be a major disruption and will significantly impact businesses, healthcare, work, society and economies.
IDC's holistic, global view of Big Data and analytics includes engagement with hundreds of end users, vendors, consultants and academics through surveys, conferences and interviews. Our industry-leading analysts help organisations understand how to unlock the value of Big Data to accelerate innovation, drive optimisation and improve compliance.
By 2018, more than 85% of enterprise IT organisations will commit to multicloud architecture.
Cloud as we know it is on a path of transformation. IDC predicts that by 2020 public IT cloud services will account for 58% of the $355 billion combined spending on traditional plus public cloud applications, development and deployment tools, infrastructure software, storage and servers.
In a Cloud 2.0 landscape, cloud services become more:
IDC's holistic, global view of the cloud opportunity capitalises on dedicated resources across regions to provide local views in emerging markets. Our cloud trackers deliver unparalleled granularity (sizing and forecasting) across market categories and geographies. IDC also provides critical research on the emergence and importance of new "industry clouds" as well as key use cases.
90% of Western European enterprises are investing in data and digital technologies to customise customer journeys.
Three key growth drivers will shape the future of customer experience — the "3 Cs" of consent, conversations and customer journeys. The 3 Cs will be facilitated and orchestrated by the increasing use of AI in CX technology platforms. AI will manage the inherent complexity of individual customer situations and guide optimised "next best actions" that engage customers and encourage customer purchasing, retention and loyalty.
By 2021, expanding mobile IoT use cases — particularly 5G — will drive 70% of G2000 companies to spend $1.2 billion on connectivity management solutions.
IDC defines the Internet of Things (IoT) as a network of uniquely identifiable endpoints (or things) that communicate bidirectionally without human interaction using IP connectivity.
Key IoT coverage from IDC includes:
By 2022, 35% of businesses will have replaced traditional KPIs with KBIs (key behavioural indicators) to measure collaboration, communication, problem-solving skills, deliverables and objectives.
The Future of Work (FoW) is not only a technology revolution but fundamentally a cultural and organisational transformation with "employees" at its heart. A successful FoW strategy takes a holistic integrated approach and addresses questions such as how to empower and trust employees to work anywhere and connect with customers and partners alike, how HR can retain top talent, how organisations can retrain skills and bring innovation, and how robotics and artificial intelligence can augment the future workforce — all aimed at achieving companies' goals, keeping employees engaged, delivering a superior customer experience and keeping shareholders satisfied.
FoW strategies are not easy to implement, and will require the cooperation of various business units including HR, IT and operations. The learning curve for organisations is steep but the journey is fascinating.
Why is the FoW so important for your organisation? CLICK HERE to get IDC's insights on this topic.
Would you like to know more about IDC's Future of Work Summit? Register now at https://idcfowsummit.com/
By 2020, the number of connected cars worldwide will be half the number of smartphones shipped in Europe, the Middle East and Africa.
With the mobile device and single-use wearable markets slowing down, new trends in mobility will drive growth, such as the emergence of smart clothing, which IDC predicts will account for 15% of wearables market spending by 2020.
IDC offers unparalleled global coverage of the entire mobility value chain through surveys and primary research efforts that capture micro and macro demand trends across enterprise and consumer markets. Our integrated, collaborative and responsive approach to mobility research incorporates technology, vertical and IT end-user analysis.
By 2020, 100 security providers will disappear as another $3 billion in spend shifts to platform-based models and cloud provider offerings.
IDC defines next generation data security as the recognition of the direct link between mastery of data and the ability to protect it.
IDC's coverage includes technologies at the precipice of disrupting traditional data security models and the transformation of existing data-centric security solutions for both structured and unstructured content. This includes:
"Utilities are facing challenges in their transformation journey. They need to overcome siloed initiatives by integrating and orchestrating change across the organisation. They need to strengthen weak road maps, which are responsible for the transformation deadlock. They must close their talent gap and overcome their inability to scale up innovation. Finally, they need to introduce new sets of key performance indicators [KPIs]. This journey is neither easy nor painless, but if they do it right, they will deliver value to customers, employees, shareholders and society," said Roberta Bigliani, vice president, IDC Energy Insights.
"European financial services have been propelled into the era of digital ecosystems with implications going far beyond what regulators had in mind with the second Payment Services Directive [PSD2]. Technology catalysts such as cognitive, the Internet of Things, cloud and application programming interfaces [APIs] are transforming customer experience, operations and IT infrastructure," said Tom Zink, associate research director, IDC Financial Insights. "While the technology is ready for the digital world, the big question remains how far customers, organisational culture and staff can — or want to — follow."
"While compliance and operational efficiency are fundamental priorities, sometimes pursuing them is detrimental to patient experience. To overcome this apparent trade-off, healthcare organisations should start applying new methodologies such as design thinking and agile to build a digital strategy that combines compliance and efficiency with patient experience. It's also essential to build a modular strategy that provides evidence of ROI in the short and medium terms to ensure sustainability, measure impact and adjust the strategy when needed," said Silvia Piai, research director, IDC Health Insights.
"An education IT initiative is not about how many cutting-edge devices or intelligent solutions will be in next year's budget. The focus should be on discovering and attaining strategic educational outcomes, all enabled by digital innovations. Solutions that boost new teaching pedagogies, enhance student learning and include growing stakeholder involvement such as parents or alumni participation, for instance, will increasingly be pursued," said Gerald Wang, head, Asia/Pacific Public Sector, IDC. "Education institutions need to fully understand outcome-based deliberations when using new digital technologies. This is because an industry-ready workforce of the future is one that requires change-resilient agile mindsets that constantly seek upskilling and uptooling developments while balancing independent and collaborative learning habits in equal measure."
According to Lorenzo Veronesi, research manager, IDC Manufacturing Insights, "Today, we see three main drivers for smart manufacturing: a renewal in perspective that places the factory at the centre of business initiatives, the fact that data is going to be everywhere in the production process, and the understanding that people and machines will have to work together and not in opposition. These trends are opening a window of opportunity for companies willing to differentiate through superior factory processes."
"The 2019 worldwide retail industry predictions offer a glimpse into the future of the retail industry as it is being transformed in the new digital era," said Leslie Hand, vice president, IDC Retail Insights. "The future belongs to visionary leaders and forward-thinking organisations that are able to break the shackles of legacy systems and accelerate mastering digital-first strategies. The thrivers will be those that champion data-driven, experiential and personalised approaches to experiential retail business and IT."