Three key growth drivers will shape the future CX market — the "3 Cs" of Consent, Conversations, and Customer Journeys. The 3 Cs will be facilitated and orchestrated by the increasing use of AI in CX technology platforms. AI will manage the inherent complexity of individual customer situations and guide optimized "next best actions" that engage and delight customers and encourage customer purchasing, retention, and loyalty.
Please submit your contact details and message, and we will connect you with the right experts at IDC.
© Copyright 2019 IDC. All rights reserved.