Achieving Retail Customer Experience Personalization at Scale Through Automation

5 Best Practices for Achieving Customer Experience Personalization at Scale

Discover recent lessons learnt from companies that are moving from "one segment" to a "segment of one" shows the way seamless composition of customer services can leverage information, processes, and channels consistently.

Download this eBook to explore how retailers can effectively achieve customer experience personalization at scale and what direction retailers are taking in customer experience differentiation.

  • What direction are retailers taking in customer experience differentiation?
  • How can retailers achieve customer experience personalization at scale?
  • Why embedding AI foundations in the retail commerce platform is essential to empower customer journey?

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Retail & Personalised Customer Experiences

In this Podcast, Andrea Sangalli, Associate Research Director, IDC Retail Insights, and Ornella Urso, Research Analyst, IDC Retail Insights, discuss how retailers can digitally transform customer experience.

Explore IDC’s Research for Retail Industry

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