Commerce Everywhere Retail Business Models

Commerce Everywhere in the Age of Experiential Retail

Retail is now all about "commerce everywhere."

Retailers are now offering their customers real-time (anytime) contextual experiences whether they are online or offline (everywhere). Increasing investments in innovation-related activities and the implementation of artificial intelligence (AI) and analytics supports customer experience (CX) delivery and at the same time encourage brands to rethink their business model strategies.

Download this webinar to learn about:

  • The top 3 retail business model innovation priorities
  • The 3Cs of customer experience
  • What a retail digital platform looks like
Commerce Everywhere in the Age of Experiential Retail

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RETAIL INNOVATION FOR COMMERCE EVERYWHERE

IDC Global Retail Innovation Survey has come to its third edition and this year the survey was conducted with 600 retailers.

Over the past two years we have witnessed:

  1. the rise of retail commerce platforms and of artificial intelligence analytics foundations
  2. the uptake in customer experience-enabling investments,
  3. the growing retailers' awareness that retail innovation goes well beyond pure technology implementation.

This has led IDC to predict the affirmation of Commerce Everywhere business models, designed to operate "commerce" beyond the "transaction" and "everywhere" beyond "customer-facing.

EXPLORE IDC’S RESEARCH FOR RETAIL SECTOR

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