Citizen Centricity by Design

Omni-experience and citizen orientation at the core of future public services

IDC predicts that by 2019, 25% of tier 1 and tier 2 cities will have open data sharing platforms that enable service improvements, private sector innovation, and transparency. In order to coming closer to realizing these benefits, data publishers need to put more effort into organizing data and portals by putting the user at the heart. In this webcast, IDC Government Insights analysts talk about citizen-centric government services using the example of open data portals. We look at the importance of citizen-centricity, challenges, and ways of organizing services for use in order to coming closer to realizing their full potential for the public sector, the society, and the economy. The webcast aims at answering the following questions:

✔  Why is citizen centricity important?

✔  What challenges services providers and citizens are facing?

✔  What does a citizen-centric approach look like?

Omni-Experience and Citizen Orientation

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